A Day in the Life at Fettle and Mane: What Happens Behind the Scenes
— in Behind the ChairThe parts you do not see are as important as the appointment you experience.
Guests experience Fettle and Mane for the length of their appointment. What makes those appointments run the way they do happens before they start, between them, and after them.
Before Guests Arrive
Stylists arrive 15 minutes before their first appointment. Color trays are set up with the day’s formulas. Extension trays are prepared with tools for any install or tightening appointments. Appliances are unwound, plugged in, and heating. Music is on. The schedule for the day has been reviewed in Meevo and each stylist has identified the upsell or add-on opportunities for each appointment.
During Service Days
Guest arrives. Greeted within 60 seconds. Consultation before every service, even for returning guests who have been coming for years. A returning guest’s hair changes. Their goal may evolve. A consultation that seems redundant is the one that catches the detail that changes the formula. Read a full breakdown of what to expect at your first color appointment
The Slow Days
Days that are not fully booked are not rest days. Slow days are used for skills sheet work, MOB and BTC education, social content creation, reaching out to lapsed guests, and organizing and cleaning stations.
Weekly Rhythm
Monday mornings are for goal-setting. Friday afternoons are for recaps: revenue versus goal, rebook rate, retail as a percentage of service revenue, new client count. These numbers are tracked so every stylist knows where they stand and can make intentional decisions. Read about why the team-based model drives this kind of culture
We think the experience speaks for itself. Book an appointment and see how it feels.